Thursday, February 20, 2014

Putting “Heart” into Your Interviews Part 2

As a review from the last post…from a management stand point, during the course of employment, there can be all kinds of interviews like applicant interviews, performance interviews, employee satisfaction interviews, exit interview and others. There is one final component to consider.

All interviews require you to be clear on the outcome and the follow up or follow through on each situation. In applicant interviews you are deciding whether to hire or not. In investigative interviews you may be deciding whether to fire or not. Either way the third step that is often overlooked is the follow up (or fall out) that needs to take place to bring closure to the situation. Say you interview three great candidates for a position, decide on one, call her up and offer her the job. She accepts – done deal. What about the two you didn’t offer a job to? Who breaks the “bad news?" Or do you just wait until they call or email you and you can choose not to respond. In this day and age, is that something you want to risk? Did you consider that one of the applicants could be a close relative to your biggest customer? 

We don’t know what we don’t know, so why risk hard feelings when we can look at this situation as an opportunity rather than a curse? Being proactive with applicants can bring more good will to your company. I can’t tell you the number of times I have called applicants who weren’t offered a job who thanked me at the end of the call because I was professional, yet personable, gave them a true and straight forward reason for their non-selection and offered other alternatives for their job search. That’s what I call showing “heart” in the selection process. 

Again, if you want to find out how much “heart” your organization has in interview situations, give me a call.

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